Returns & Refunds policy

You are entitled to cancel your order within 07 days without giving any reason for doing so.

The deadline for canceling an order is 07 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail el.patron.del.cafe.colombia@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Calle 32#58-19

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Coffee Return Policy

Due to the perishable nature of the product, coffee is not eligible for return once opened or unsealed. However, we accept returns in the following cases:

• Damaged product: If the coffee arrives damaged, contaminated, or in poor condition, you may request a replacement or refund.

• Order error: If you received a product different from what you ordered, we will handle the exchange at no additional cost.

• Damaged packaging: If the coffee arrives with broken or compromised packaging before being opened, please contact us immediately.

Return Conditions:

✔️ The request must be made within 7 days of receiving the order.
✔️ The coffee must be unopened and in its original packaging (except in cases of defect or damage).
✔️ A photo of the product and packaging must be provided to assess the case.

Return Request Process:

To request a return or exchange, email us at el.patron.del.cafe.colombia@gmail.com with:

• Order number

• Reason for return

• Photographic evidence

We are committed to reviewing your request and providing a solution within a maximum of 5 business days.

Gifts in Case of Return

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail el.patron.del.cafe.colombia@gmail.com